Terms of service


 Welcome to MAIL MY NAILS website, operated and managed by www.mailmynails.co,uk, trading as MAIL MY NAILS Ltd (“Company”, “we”, “us”, “our”, “ourselves”). 

Company details are as follows: Registered address; MAIL MY NAILS, Airport House, Purley Way, Croydon, CR0 0XZ. VAT no. 13378273. Email address: info@mailmynails.co.uk

This page outlines the Terms and Conditions of www.mailmynails.co.uk alongside our Privacy Policy, and all agreements “Clients”, ”You” and “Your” refers to You, any user of the website, and where relevant, the recipient of any Product or Service from this website www.mailmynails.co.uk, and any associated MAIL MY NAILS E-commerce stores and platforms (operated by external website or company hosts) “other platforms”. Please note, “website” refers to MAIL MY NAILS website www.mailmynails.co.ukand any associated MAIL MY NAILS E-commerce stores, platforms, Social Media, Email list. 

MAIL MY NAILS service provisions are in accordance with, and subject to, prevailing law of United Kingdom, England and Wales, and the General Data Protection Regulation (2016) GDPR. 

Please read the following Terms and Conditions carefully, and ensure you understand them before using MAIL MY NAILS website or service. Your use of these, suggest your compliance to MAIL MY NAILS Terms and Conditions, and understanding that they govern you’re access and use of our products and service. 

If you do not understand any of MAIL MY NAILS Terms and Conditions, you can contact us via our ‘Contact Us’ form on our Contact Us Page. Alternatively you can contact us via email on info@mailmynails.co.uk.  

Do not continue to use  www.mailmynails.co.uk or other MAIL MY NAILS E-commerce websites, social media platforms etc. if you do not agree to the Terms and Conditions stated on this page. 

MAIL MY NAILS reserves the right to amend these Terms at any time. Notification of changes made will appear as updates to this page.

General 

MAIL MY NAILS is an online Nail Polish Gift Set Store. The service is made available by our website and other platforms such as (but not limited to) ecommerce stores, social media channels, email newsletter, or mobile applications. Our products and services include Gift Sets, Personalised Gift Sets, Giveaways, and competitions.

Personal Information

In order to facilitate our service provisions via our website, we may request that you share your personal and financial information and store it within our database for as long as is necessary. This information is provided and kept up to date by you. Our data collection is in accordance with, and subject to GDPR. Our Terms and Conditions are in unconditional agreement with our Privacy Policy. You can access our Privacy Policy on the Privacy Policy page accessible via our www.mailmynails.co.uk website footer. 

Our rights 

Unless otherwise stated, MAIL MY NAILS and/or it’s licensors own the intellectual property rights for all material on MAIL MY NAILS website.  All intellectual property rights are reserved. You may access this from MAIL MY NAILS for your own personal use subjected to restrictions, set in these Terms and Conditions.

Your responsibility

By using our website, you confirm that you are at least 18 years of age, capable of entering into a binding contract, and will not ignore or abuse these Terms and Conditions.

 By using our website, this suggests you comply with the below – 

 Your  comments to MAIL MY NAILS via our website do not invade any intellectual property right, including without limitation, copyright, patent or trademark of any third party.

  • Your  comments, feedback or personalised gift messages provided to MAIL MY NAILS via our website do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy or inappropriate. 
  • Your  comments or feedback provided to MAIL MY NAILS via our website will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You will not use content provided via MAIL MY NAILS website, email or social media (whether directly or indirectly) to develop or provide (whether directly or indirectly) any product or service that competes with ours, or redistribute, supply or communicate our products or content to any third party.

 You must not: 

  • Republish material from MAIL MY NAILS
  • Sell, rent or sub-licence material from MAIL MY NAILS
  • Reproduce, duplicate or copy material from MAIL MY NAILS
  • Redistribute content from MAIL MY NAILS
  • Attack MAIL MY NAILS website via a denial-of-service attack or a distributed denial-of service attack.

 As a user of this website – 

It is your responsibility to ensure that the information you provide to us, is correct and up to date. We shall not be responsible for errors or problems that arise as a result of the information you provide to us. 

MAIL MY NAILS reserves the right to disclose your identity to any third party who is claiming that you have violated their intellectual property rights by uploading or providing material via our website and/or with intent to be displayed on our website. 

Our personalised items (such as handwritten cards) are subject to the above statement. It is important that you take the time to review and check that you are satisfied with your order prior to completing your transaction. Please note – luxury chocolates displayed or advertised on our website may change – in product, and quantity. 

We endeavour to show you a true representation of the products on our website, though descriptions and images may vary from time to time. 

Your responsibility  includes maintaining the security of your username and password for your Customer Account, and to immediately notify us if you become aware of any unauthorised use of your username and password or any other breach of security by sending a clear worded email to info@mailmynails.co.uk. To ensure that you log out of your customer account at the end of each session. 

Email Newsletter 

MAIL MY NAILS operates a Newsletter, which we often refer to as "Nailsletter". Individuals are able to sign up to receive our Nailsletter via our website (and other platforms) upon request. 

We reserve the right, to email our Nailsletter members as and when we feel necessary. The frequency in which we send emails can change at any time. Individuals can opt-out or unsubscribe from receiving our emails at any time, by clicking unsubscribe at the footer of our emails.

Please note, solely a name and email address is requested to sign up to our Nailsletter, so anybody outside the UK is welcome to sign-up to receive our emails.

 Unfortunately, due to delivery restrictions, we are not able to send our products to addresses outside of the UK, irrespective of a non-UK member winning our competitions, Giveaways etc. 

Due to the nature of our business (Nail Polish Gift Box Sets), we are happy to extend the right for non-UK members to provide us with a UK address to send their winning product to. 

Products Quality/ Allergen Information

MAIL MY NAILS (MMN) products include MMN branded products, and ‘distributed’ non-branded products. We will handle product queries as effectively as possible. Where possible, we will direct enquirers to the customer service team of non-branded products.

 Nail Polish 

MAIL MY NAILS is the responsible persons’ for MAIL MY NAILS nail polish. If you have any questions or concerns about our products, please email us at info@mailmynails.co.uk, alternatively write to us at MAIL MY NAILS, Purley Way, Croydon, CR0 0XZ.

Nail Polish ingredients/components are not displayed on MAIL MY NAILS nail polish bottles. This is not a legal requirement. Data Sheets (including polish ingredients/components) are available upon request. Each nail polish colour has its own nail polish data sheet. If you require data sheet(s), please email us at info@mailmynails.co.uk, alternatively write to us at MAIL MY NAILS, Purley Way, Croydon, CR0 0XZ, confirming the nail polish colour name to which you are enquiring about. 

Allergen Information 

MAIL MY NAILS products include chocolates manufactured by other brands. We reserve the right to change the luxury chocolates included in our (Gift Set) products at any time. This information is provided via the relevant section of our Frequently asked Questions page, where allergen information and ingredients list is provided.

Please note – Chocolates included in our (Gift Set) products may contain egg, nuts, milk etc. so it is extremely important that customers check their recipient will not be affected by the product. It is the customer’s responsibility to be clear of any allergen concerns before placing an order with us. 

Orders 

When you make a purchase on our website, you will receive email confirmation to acknowledge your transaction was successful. Your order has been accepted, when you receive email confirmation that your order has been dispatched. 

Please note, we reserve the right to decline a purchase or terminate our service agreement, should we feel there has been a breach, failure to comply with our Terms of Conditions, or believe an order to be fraudulent. 

We will notify customers of any declined or terminated orders via email, using the email address provided by the customer.

 

Prices and Payments 

We accept payment by credit card, debit card and bank transfer. Payments are made via Strripe Gateaway, our payment processor. Your chosen Payment method will be charged at checkout (or later dependant on your bank etc.). 

You will be charged in GBP, which, if not the currency of your bank account will be converted by your bank when processed. We are not responsible for any additional charges your bank may apply. Prices charged to UK customers as identified on the website are inclusive of any applicable VAT and local taxes. 

The price you pay at checkout, is subject to the price indicated on our website or email Nailsletter (newsletter) at that time. 

We will try to ensure that all prices we display are accurate. Should we discover an error in our product prices, and this is greater than you have paid, we will inform you as soon as possible to try and resolve this. Should you discover an error, you are obligated to bring this to our attention immediately via email at info@mailmynails.co.uk

We may change our prices of products or services, though changes will not affect customers whose orders have already been processed. 

Promotional discounts and free trial period

We may offer adhoc promotional discounts, Giveaways and/or a free trial period to new subscribers. Each of these will have its own unique Terms and Conditions, in addition to those on this page. Details and duration of such promotional activity is published at the time, made clear and available to the recipient. necessary, additional Terms and Conditions will be put in place specific to the Promotional discount, and free trial period. 

We reserve the right to offer exclusive promotional activity to our Nailsletter (newsletter) members.  Such activity can we extended to the public upon our discretion. 

We reserve the right to revoke this activity in the event we determine you are not eligible or abusing use of our Terms and Conditions. 

 

 

Complaints

If you would like to raise a complaint, please email us at info@mailmynails.co.uk with your full name, email used at checkout, order number (if applicable), any supporting images and details of your complaint. 

Our website 

Our website is available 24hours a day and hosted by Shopify. In the event this website is down for maintenance or host (technical) issues, access may be temporarily suspended. These circumstances are out of our control, though we will endeavour to get website up and running as soon as possible. 

Website links 

If you find any link on our website that doesn’t work, or seems offensive for any reason, you are free to contact and inform us any moment at info@mailmynails.co.uk. We will consider requests to remove links but we are not obligated to do so, or to respond to you directly. 

Our website includes links to Third Party Websites, which MAIL MY NAILS does not operate, and may not be affiliated with. Often, this is for advice and information purposes.  If a user clicks a link that directs them away from our website, they are to abide by that third party’s Terms and Conditions. 

Your reviews and material 

In the event a user of our website or platform shares a review or supporting image with us, MAIL MY NAILS reserves the right to upload this to our website, social media or other platforms. In respect of customer/individual’s privacy, we will ensure that personal and identifiable information is not displayed (without consent). 

If you have any questions or any concerns about how your information is being used via our website or platforms, please email us at info@mailmynails.co.uk. 

Privacy 

MAIL MY NAILS requires personal information from you in order to provide our products and services. In compliance with the Data Protection Act 1998, we will only keep your data within our records for the purposes as outlined in these Terms and Conditions, in accordance with our Privacy policy. Please see link to Privacy Policy Privacy Policy - MAIL MY NAILS 

Payment information provided at checkout or updated in customer ‘account’ are encrypted.

Service provision 

MAIL MY NAILS operates in accordance with these Terms and Conditions, which set the basis of our contract. In the event we are unable to operate (business as usual), due to situations out of our control (such as the pandemic, bomb threats, business disasters, unforeseen circumstances affecting our team), we will communicate this to our customers and website (and other platforms) as quickly as possible. 

If you have any questions or any concerns about MAIL MY NAILS, please email us at info@mailmynails.co.uk or write to us at MAIL MY NAILS, Airport House, Purley Way, Croydon, CR0 0XZ.