FAQs
About MMN
What is Mail My Nails?
Mail My Nails is a Nail Polish Gift Set Store, based in the UK.
Personalised Gift Sets, to celebrate a variety of occasions including landmark celebrations such as Christmas, Valentine’s Day to Birthday’s, Mother’s Day and more.
What makes us different?
We are proud to be the UK’s first online store dedicated exclusively to natural nail polish gift sets—perfect for celebrating all occasions including birthdays, and just to say's. We’re all about thoughtful gifting with a gorgeous, feel-good twist.
Here’s what makes us stand out:
Handwritten Greeting Cards – Every gift set includes a beautifully handwritten card (with a personal message, if you’d like!) for that extra special touch.
Free Gift Wrapping – All sets arrive ready-to-gift in stylish packaging, whether it’s a treat for someone else or a self-care moment just for you.
Bespoke & Customisable Options – Fancy creating your own? Explore our Build-a-Box feature to pick shades, you think will be perfect for recipient.
UK-Based – We deliver nationwide.
Whether you're into natural beauty, looking for a unique present, or just love a great nail care moment—we’re here to make gifting that much prettier.
What's included in our Gift Sets?
Your choice of 2, 3 or 4 gel-like nail polishes - Pick your faves to suit the vibe or occasion (depending on gift set selected)
Signature MMN Glass Nail File – Gentle, long-lasting, and perfect for natural nail care
Helpful Nail Care Guide – Tips & tricks to master a home manicure and advice to improve the health and appearance of natural nails
Handwritten Greeting Card - Personalised just for your recipient (no calligraphy, just pure heartfelt vibes)
Complimentary Luxury Chocolates – A little extra treat because… why not?
*Please note: contents may vary slightly based on availability, but we always guarantee items of equal quality and value to keep the unboxing experience luxe and joyful.
Shopping for someone - How does it work?
Nail Polish Gift Sets
1. Select Gift Set
2. Customise box: Choice of 2-4 polishes and various occasions.
3.Checkout: If this is a gift, please provide sender & recipient name. Option to personalise card message here.
*Purchased a 2 or 3 polish gift box and would like to swap polish colours for other's you've seen on our website? Confirm nail polish colour name/number from our Nail Polish Gallery, and then Contact us straight away to let us know.
E-Gift Cards
1. Select Gift Card.
2. Confirm Gift Card value.
3.Click 'I want to send this as a gift' to add recipient details. Option to add personal message here.
*E-Gift cards are valid for two Years.
About MMN
'Build a box' Gift Sets
How do I customise my Gift Set?
We now offer an exciting Build-a-Box feature! Simply head to our Build-a-Box page, choose the occasion, and pick the nail polishes best suited to your recipient! It’s the perfect way to create a thoughtful, personalised surprise they’ll love.
Choice of 2, 3 or 4 nail polish gift sets. Enjoy, and Contact Us if we can support with anything.
Can I choose the same nail polish more than once?
You sure can! Our shiny new Build-a-Box feature lets you add the same nail polish more than once. BUT—here’s the thing—our gift sets rely on the stock of individual polishes, so picking the same one multiple times might slow things down if it suddenly goes out of stock.
To keep things smooth and speedy, we suggest mixing it up (who doesn’t love a little variety anyway?). We update stock levels in real time, so what you see is what’s available.
We’re also working behind the scenes to make this even slicker—so for now, get creative and build your dream gift set!
I want to 'build a box' but not sure what's on trend?
We’ve got you! Pop us a message about this on our web chat and let’s talk about it - we can share photos, ideas, and help you pick the perfect shades.
Want a sneak peek at what's on trend right now? Head to our home page—you’ll find best sellers, polish of the month, and inspo for every occasion.
We’re here to help, and don't bite in the DM's. Just say the word and we've got you.
ABOUT MMN
Confectionary Information
Allergen & ingredients list
From time to time, complimentary confectionary treats included in Gift Sets will change.
Keep up to date on our latest selection by checking out this section regularly.
Current 'luxury chocolates' -
Allergens in bold below.
(Red & blue) LINDOR milk chocolate truffles with a smooth melting filling
Ingredients: sugar, vegetable fat (coconut, palm kernel), cocoa butter, cocoa mass, whole milk powder, skimmed milk powder, lactose, anhydrous milk fat, emulsifier (soya lecithin), barley malt extract, flavourings.
May contain hazelnuts and other nuts.
Milk chocolate contains: Cocoa solids: 32% minimum, Milk solids: 21% minimum.
*Please note - MAIL MY NAILS is not affiliated with the Confectionary brands featured in our Gift Sets. Chocolates included are complimentary.
About MMN
Delivery
How long does delivery take?
Orders placed by 8pm, will be dispatched next day, and delivered within 1-3 Working Days, via Royal Mail's 2nd Class Tracked48 service.
Royal Mail operates 6 days a week (excluding Sundays).
Do you ship outside the UK?
Sadly not - yet! We ship throughout UK Mainland at the moment (via Post Office Counter and Royal Mail).
Do you ship to UK-Channel Islands?
Yes - However please note, due to Customs checks, items sent may be subject to a customs document check, scanning and/or random checks. It may be required that packages are opened by official custom officers for inspection.
Please be advised, these rare occasions are out of our control so if a package arrives opened, we cannot be held liable. We apologise for this inconvenience.
I need to update my shipping address - help!
If you have just placed your order, you can log into 'My Account' and update your shipping address or Contact Us to ensure we've spotted the update.
Unfortunately, if we have already dispatched your order, we will be unable to recall it.
Please use our Contact Us form to get in touch if you are experiencing any issues.
I've received a Gift Set, but don't know who sent it!?
It sounds like someone has sent you a surprise gift! Exciting!
Our customers have the option to provide the sender and recipient’s name, so they may have wanted to surprise you!
Due to Data Protection, we can’t disclose the sender’s name, but we can contact them to ask that they make themselves known to you.
If you would like us to do this for you, please Contact Us, and provide your full name and postcode, so we can look into this for you.
My Gift Set hasn't arrived, help!
We are sorry to hear this.
Your gift set was out for delivery with Royal Mail, so you should have received 1-3 working days after dispatch.
If your order is late, please use our ‘Contact Us’ page to get in touch with us and a member of our team will get back to you as soon as possible.
I've received someone else's order by mistake!?
Oh no! We are very sorry to hear this has happened, and for any inconvenience caused.
We’re afraid this is a case of human error, and a very rare circumstance.
Please use our ‘Contact Us’ form to provide your full name and postcode, and the order number shown on the gift set...and a member of the team will get back to you.
ABOUT MMN
Payment & Returns
When do you take payment?
We process your payment at time of checkout.
Sometimes we offer pre-order options, so we will take payment immediately to secure your gift set, and ensure guaranteed delivery in time for your special occasion.
Should you have any concerns about your payment, please drop us an email on our Contact Us page and a member of our team will get back to you ASAP.
Do you accept Amex?
Absolutely! Our checkout supports all major credit and debit cards, as well as payments via Google Pay, Apple Pay, and Paypal.
Can I cancel my order after checkout?
Once payment has been made at checkout, we begin to prepare your order for dispatch, so this may not be possible.
However, please Contact Us to see where we are at with this, and discuss further.
I've changed my mind, can I return my order?
If you would like to return your order, please Contact us to discuss.
My product is faulty, can I get a refund?
Sorry to hear this!
Please Contact us with details of the fault, and a member of our team will get back to you as soon as possible to discuss.
ABOUT MMN
Nail Polish Tips
Are the nail polishes the same colour as they appear on my screen?
Please note: All screen displays and resolutions may vary, therefore the colours of products shown on this website cannot be guaranteed to be accurate, and are for illustration purposes only.
How should I store my polish?
Upright! - First and foremost.
It's advised to keep your nail polishes in a cool dry place.
Storing nail polish in temperatures that are either too hot or too cold...can reduce the quality of polish, and it's shelf-life.
How long will my manicure last, if I don't apply Base Coat and Top Coat, as well as MMN nail polish?
Honest answer - not very long!
We are super proud of our nail polish quality, but like other established brands, we'd recommend you follow this routine:
On average, apply -
1. Base Coat
2. MMN Nail Polish (2 coats)
3. Top coat
More nail care & manicure tips in our Nail care guide featured in our Gift Sets, as well as our Nail Care page.
When will MMN Base Coat & Top Coat be available?
We are working on getting these right behind the scenes, and can't wait to introduce them to you.